Front Office assistance/payment dispatcher

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoJob Summary:
At Stanley Security Solutions we take an enterprise approach to security that integrates intrusion, fire, video surveillance, access control, and monitoring applications. Our professionals design, install, and maintain your system, and Stanley 24-hour UL & FM approved Protection Net Monitoring Centers, inspected and approved by Underwriters Laboratories
The purpose of this position is to coordinate all activities associated with the retention of existing Business and Home customers. Proactively review existing accounts to ensure we are maximizing our opportunity to retain the customer. Enforce the contractual obligations of Stanley Convergent Security and the customer which will reduce the cancellation rate of the service bank. Sell additional services that will assist with the delivery of customer requirements and ensure that the customer expectations are met. Inventory and reactive any and all non-active equipment to generate positive service bank growth. The position interfaces with all branch departments.

Specific Responsibilities:
Support sales staff with fulfillment of new and existing orders.
Provide data necessary for quotes, schedules, and/or orders to expedite the responsibility of item
Act as a back-up for sales staff with technical assistance via telephone to customers as necessary (during meetings, training, trade shows, vacations, and others occasions). Report messages to sales staff promptly.
Represent the company to customers. May maintain direct and continuing relationship with certain customers.
Provide information and assistance via telephone to current and potential customers.
Coordinate follow-up with customer service to ensure timely and accurate deliveries.
Performs duties and responsibilities as described in the quality system.
Perform other duties as assigned by manager to support the office operations and sales growth. associated with job and the specific material needed. Ensure all customer contracts, schedules, contract riders and other associated documents are signed and received in the branch before processing with booking and installation.
Obtain down payments on Resigns and installations and ensure that a job is booked in such a manner that customer is properly billed for installation and services. Take all actions necessary to

Knowledge/Skills/Abilities:

? Skills or experience with personal computers, including E-mail, personal scheduling, word processing and electronic spreadsheet skills.
? Ability to produce correspondence/documentation.
? Ability to handle multiple priorities.
? Ability to professionally handle difficult customers.
? Ability to gain working knowledge of electronic part numbers.
? Strong Interpersonal, negotiation, follow-up, and documentation skills
? Communications and selling skills a must.
? Must multi-task in a fast paced environment.
? Good organizational and time management abilities
? Fire & Security system design, layout and estimation
? Product knowledge of fire & security products. The ability to train themselves and customers on the use of such products.

Education/Experience:
? High School graduate or equivalent.
? College degree preferred.
? 1-2 years support experience, sales area preferred.

? Personal:
? Work Standards
? Collaboration/Teamwork
? Customer Focus
? Building Customer Loyalty
? Stress Tolerance
? Detail Oriented
? Goal oriented with the ability to work to a quota

Functional Requirements:

? Must be able to manipulate a computer keyboard.
? Must be able to develop technical aptitude.
? Must also be able to effectively communicate in verbal and written form.
? Must have the ability to lift up to 20 pounds.
? Must be able to travel

Financial Security Benefits:
401K with 50% Match
Employee Stock Purchase Plan

Other Benefits:
Vacation Program
Paid Holidays
Matching Charitable Gifts
Compensation: $15OK to highlight this job opening for persons with disabilitiesPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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