Inside Sales / Customer Service Representative (Buffalo Grove, IL)

Reply to: x4kmp-3587668747@job.craigslist.org [?]

flag [?] : miscategorized prohibited spam best of Posted: 2013-02-01, 6:37PM CST

Morning * Afternoon * Evening *
FLEXIBLE SCHEDULING

Customer Service Specialists are the 'human voice' of Optics Planet. The position exists to optimize sales and profit margins by assisting customers in navigating our web-site, overcoming procedural impediments and generally making it as easy as possible to do business with us. Specialists use their product knowledge, communications and interpersonal skills to build current value by closing sales, but also maximize future value by fostering a trusting relationship between us and the customer.

OpticsPlanet has been a growing success since our inception in 2000. Since our beginning, we've received recognition for that success. Most recently, we've been named by the Chicago Tribune as one of the top "100 Best Companies to Work For", and we've also been recognized by both Inc. Magazine and Internet Retailer as a leading e-commerce company and as one of the fastest growing companies in the United States in both the ecommerce space and across all industries. The company launched the world's first private sales site featuring gear for an active lifestyle for outdoorsmen, hunters, hobbyists and military personnel in 2010. The wide OpticsPlanet, Inc. brand portfolio includes an industry heavyweight in OpticsPlanet.com, and also more than 10 smaller online stores integral to the company's strategy of focusing on underserved niches.

Primary Duties and Responsibilities
Answer incoming telephone and email inquiries from prospective and existing customers
Initiate and close sales and convert on-hold orders to active sales
Check order status for customers
Answer product questions
Make product recommendations
Inform customers of current promotions or special sales
Make discount decisions within corporate guidelines
Answer questions about the Company and its policies

Qualifications, Skills and Requirements
High School Diploma, GED or equivalent minimum education; (Associate's or Bachelor's Degree is a big plus)
Minimum of 3 years combined experience in retail, technical sales, mail order, Internet sales, Call Center, or Customer Service related position
Knowledge of Sales and Customer Service principles, including customer needs assessment, quality standards of service, and evaluation of customer satisfaction
Knowledge of principles and methods for showing, promoting, and selling technical products and services is a big advantage
Excellent Customer Service skills
Strong communication skills
Ability to handle phone calls and email
Ability to listen and understand as well as communicate information and ideas verbally and in writing
Knowledge of MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
Knowledge of online Internet forums, chat, and Internet community etiquette is beneficial

Well known for the casual, team-oriented work environment that values initiative and enterprise, we are consistently looking for talented and ambitious individuals to join our team. For a deeper glimpse into OpticsPlanet's unique and exciting culture, take a look at our YouTube Channel at http://www.youtube.com/opticsplanet. You can also visit our Facebook Page at http://www.facebook.com/opticsplanet.

OpticsPlanet is an Equal Opportunity Employer

Apply online at: http://www.opticsplanet.com/careers/#inside-sales-csr-ft Location: Buffalo Grove, ILCompensation: FlexiblePrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.Posting ID: 3587668747

Posted: 2013-02-01, 6:37PM CST

Edited: 2013-02-01, 6:37PM CST

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