Service Desk Technician - Part Time

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x flag Posted: 2014-01-10 7:09pm

Who we are:

onShore Networks is a 22 year old company specializing in the Network
Integration field. We want to meet smart, passionate, and curious
people who have an interest in technical and professional development,
and can help us delight our diverse customer base.

About the Position:

The 24/7/365 Help Desk (aka, onCall Service Desk) is the front line of
our company. The Help Desk is responsible for providing our customers
with friendly customer service and knowledgeable technical support.
Many members of the Help Desk team have moved up into more experienced
roles. A candidate would be expected to have similar goals.

About the Ideal Candidate:

Someone who has felt handcuffed in his or her current role in a Help
Desk, and wants to do more than reset passwords would be well suited
joining our team. Someone who virtualizes servers at home for fun and
learning would also be great. If you have an attitude and personality
that makes you well suited to work with people (our customers and your
co-workers), and you strive to make those people happy, cha-ching, baby!

Basics:
? Ability to work Part Time during the day and pick up shifts as needed.
? Must be customer-focused, and willing to do whatever it takes to
resolve customer issues. Going above and beyond is the standard.
? Excellent written communication. The onCall Service Desk currently
primarily provides support over email. They also receive occasional calls.
? Must be familiar (not an expert) with Active Directory,
Outlook/Exchange, DHCP, DNS, and standard business applications and
protocols.
? Must be able to work under pressure. Outages happen.
? Must be able to multitask!
? Must be able to ask customers for complete error messages or be able
to derive the context of their problem from the information they provide.

Bonus:

If you know this stuff already, great. If not, you'll learn it on the job:

? Group Policy
? Kaseya
? Basic switching and routing concepts
? Symantec Backup Exec

Double Bonus:

If you know this stuff, please mention it when applying:

? Visual Basic or PowerShell. Automating tasks using a scripting language.
? Cisco IOS (CCENT/CCNA)

Working At onShore Networks:

The onShore community has made an impact on the Chicago
technology scene with a deep respect for real love of technology and not
just certificate hoarding. Whether you move on after a few years or
stay as a key player, your experience at onShore will never leave you.

Principals only. Recruiters, please don't contact this job poster.do NOT contact us with unsolicited services or offerspost id: 4281931686

posted: 2014-01-10 7:09pm

updated: 2014-01-10 7:09pm

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