Vivid Seats is one of the fastest-growing marketplaces for fans to buy or resell tickets to their favorite sports, concerts, and theater events nationwide. Founded in 2001, Vivid Seats was created out of a genuine love for attending live events along with a mission of reinventing the ticket purchasing experience of an inefficient industry. Today, Vivid Seats is a clear leader in providing value--our unique approach delivers great customer service at discounted prices. We are looking for talented people to help our customers with their event ticket purchase experience. If you are looking for a new career in a fun and exciting industry, then Vivid Seats is the answer.
Required Attributes/Skills:
Honest appreciation for live events, such as concerts and sporting events of all kindsThe ability to connect or relate to others who feel equally as passionate about sports and musicCustomer Service focused -- this means that you're actually the kind of person who WANTS to go above and beyond to solve the customer's concerns, or answer their questionsBe a closer -- this means that you're the type of person who knows how to finish a sale! At Vivid Seats you are selling an experience, and we always want to get our customers exactly what they are looking for.Above all else YOU MUST POSSESS EXCELLENT CUSTOMER SERVICE SKILLS including: Problem solving skillsThe ability to diffuse upset customersExcellent sales technique and call controlMust be compassionate and empathetic with our customersMust care about the overall customer experienceAbility to type 45 wpm or moreAbility to multi-task is a mustMust be computer literate -- this means that you are a highly proficient end-user of all MS Office Products and all prominently used web browsers, such as Mozilla, IE8, and Google Chrome
Job Duties:
Handle inbound sales & customer service phone calls from our customersInteract with our customers via a Live Chat applicationMake outbound phone calls to our various business partners to facilitate order processingProcess sales via our proprietary systemsOther duties as assigned by management
Required Experience: 2-3 years combined experience in an inbound or outbound sales or customer service environmentSome college requiredExperience in the hotel or hospitality industry is highly desired
What we offer:
A fun and exciting work environment. Our agents work as a team to provide the best customer service in the ticket industry.We offer a bonus structure where sales and customer service agents accumulate "Vivid Bucks" which is money to be used towards the live event of your choice.Room for growth. Our company is constantly expanding, and we truly stand by the idea that "hard work pays off."
**Local Candidates Only**
Starting compensation $12-14/hr
Vivid Seats is an equal opportunity employer
Vivid Seats is the world's largest, independent full-service marketplace for sports, concert and theater tickets. Our longstanding relationships with certified ticket resellers and our convenient fan-to-fan selling platform offer an unrivaled experience for fans and sellers alike. We were founded on the simple belief that purchasing tickets to live events doesn't have to be a frustrating hassle. With over 10 years of experience in the industry, we continue our commitment to providing premium service, fair prices, and the 100% buyer guarantee that makes Vivid Seats the first destination for live event enthusiasts across the country.
As a result of our rapid growth, we are seeking the very best talent to join our team.
