Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoTeh Holiday Inn North Shore is a full service hotel. We are currently looking for agents to join our bust hotel. Agents will be responsible is providing guests with the highest level of customer service possible going well above and beyond normal service.
Candidates for this position must be willing to work a variety of schedules including mornings, evenings, weekends, holidays and possible overnight shifts.
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures as well as act as hotel's concierge. Must be outgoing and interactive with guests at all times.
DUTIES AND RESPONSIBILITIES:
?Welcome guests in a friendly, prompt and professional manner.
?Register guests, issue room keys, provide information on hotel services and room location.
?Answer phones in a prompt and courteous manner.
?Up-sell rooms where possible to maximize hotel revenue.
?Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
?Issue, control and release guest safe-deposit boxes.
?Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
?Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
?May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancelations, revisions, and information updates on changes.
?Promote team work and quality service through daily communications and coordination with other departments.
?Perform other duties as assigned including guest room tours, concierge services, special guest request, etc.
?Plus more.
Job Requirements:
High School diploma or equivalent,
Some college preferred.
Must speak fluent English.
Other languages preferred.
This job requires ability to perform the following:
?Standing up behind the desk and front office areas during shift.
?Carrying or lifting items weighing up to 50 pounds.
?Handling objects, products and computer equipment.
?Use a keyboard to operate various property management and reservations systems, etc
Other:
?Communication skills are utilized a significant amount of time when interacting with guests and employees.
?Reading and writing abilities are utilized often.
?Basic math skills are used frequently.
?Problem solving, reasoning, motivating and training abilities are often used.
?May be required to work nights, weekends, and/or holidays
Please email your resume to the address above or stop in and complete an application
Location: SkokieCompensation: TBDPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.
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