Guest Service Representative (Skokie, IL)

Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More infoThe Extended Stay America hotel in Skokie, IL is seeking an EXPERIENCED Guest Service Representative.

JOB DESCRIPTION
Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Guest Services Representative ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
?Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
?Sells the value of Extended Stay America to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
?Processes guest reservations, registrations, payments, and departures.
?Handles collection efforts of all in house balances and notifies management of potential liabilities.
?Balances all cash, check, credit card and city ledger accounts through verification. Shift reports and performs audit functions if assigned.
?Responsible for thorough understanding and effective performance of property management system.
?Maintain and organize work area and clean model, lobby and Front Desk area daily.
?Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
?Offers Guest assistance when needed whenever possible.
?Complies with all safety and security policies in accordance with Extended Stay America Standards.

REQUIREMENTS
- High school diploma or general education degree (GED)
- Two years experience in hotel front desk operations or a very similar customer service field
- Must be able to work weekends and holidays; specifically 7am-3pm Saturdays, and 3pm-11pm Sundays
- Must be very dependable; excellent attendance is required

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Location: Skokie, ILPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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